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MedQuePMSClinic OS · India
Feature overview for hospitals & doctors
One platform · every role · one screen

Run your whole clinic — queue to billing — from one screen.

MedQuePMS replaces the register, the missed-call lottery, and the crowded waiting room with a single live system the front desk, the doctor, the pharmacy, billing, and the patient's phone all share. Less waiting. More caring.

Book→ Queue→ Consult→ Bill→ Follow-up
9
Staff & platform roles
4
Ways to book
2
Languages · EN / हिन्दी
iOS + Android
Native patient & staff apps
16+
Integrated modules
The whole system · one line at a time

Eighteen ways to say it

Pick the line that lands with the room — every one is a real capability, not a slogan.

The patient speaks Hindi or Tamil; the doctor reads clean English.
Book on WhatsApp. Wait on your phone. Walk in on time.
The waiting room, empty — because patients wait at home, not on your bench.
The brief is ready before the doctor opens the door.
8–10 minutes of paperwork, gone from every consult.
See 4–5 more patients a day on the same roster.
Prescriptions reach the pharmacy counter on their own.
Save the consult — the prescription writes itself, branded and print-ready.
कंसल्ट सेव करते ही — नुस्खा अपने आप तैयार, आपके क्लिनिक की ब्रांडिंग के साथ।
Scan a QR, pay the exact amount — money straight to your bank.
Every rupee collected, reconciled, and GST-clean.
One missed call is one lost patient. We catch every one.
Lab orders that come back — linked to the visit.
Refer inside the clinic; the patient lands in the next queue.
A co-pilot for the doctor. A 24×7 assistant for the patient.
English or हिन्दी, end to end — even the error messages.
Nine roles, one platform — solo doctor to a hospital chain.
Bank-grade isolation. Your data is yours alone.
Signature feature · Voice

The patient speaks any language. The doctor reads clean English.

No interpreter · no lost history

Any language in. English out.

The patient records their problem by voice, in whatever language they're comfortable in — on their app or the clinic tablet. AI transcribes it, structures it, and hands the doctor a ready-to-read English brief before the consult even starts.

Step 1 · Patient
Speaks their problem
By voice, in their own language — no typing, no forms, no English needed.
Step 2 · AI
Transcribes & structures
Cloud speech-to-text captures every word; the AI Nurse pulls out complaint, duration, symptoms, medicines & allergies.
Step 3 · Doctor
Reads it in English
A clean 2–3 sentence English summary in the pre-read brief — the history is done before the patient sits down.
हिन्दीதமிழ்తెలుగుবাংলাमराठीગુજરાતીಕನ್ನಡEnglish+ more

Why it matters: most history-taking time is lost to a language gap and back-and-forth questioning. The patient tells their story once, in their own words — the doctor gets it structured and in English. Emergency phrases are detected in code and escalate immediately, in any language.

Why MedQuePMS

Built for the Indian OPD — not retrofitted for it

Every clinic runs on WhatsApp, walk-ins, and cash. MedQuePMS is designed around that reality, with AI on both the doctor's and the patient's side and bank-grade data isolation underneath.

WhatsApp-native
Book, confirm, remind, and send receipts where patients already are.
AI built in, both sides
A clinical co-pilot for the doctor; a 24×7 assistant for the patient — not a bolt-on.
A real native app
iOS + Android patient app and a staff/nurse app, plus a no-install magic link.
Whole clinic, one system
Queue, EMR, pharmacy, billing, insurance, referrals, labs — no five-tool stack.
Made for India
Rupee billing, GST, DLT-compliant telecom, UPI-first collections, ABDM-ready.
Bring-your-own AI key
Each clinic uses its own LLM key — full cost control, no surprise bills.
Multi-tenant from day one
Postgres row-level security isolates every clinic; a super-admin oversees the group.
Speak-any-language intake
The patient records their problem by voice in any language; the doctor gets it structured in English.
Hindi end-to-end
The entire patient experience — web, both apps, even server messages — is bilingual.
The platform · module by module

Every feature, named

Sixteen integrated modules. The New chip marks capabilities shipped in the latest release; AI marks AI-assisted features (always advisory — the doctor decides).

01

Booking & Reception

Meet patients on whatever channel they already use.
  • Self check-in QR — patient scans, fills the form on their phone, joins the queue.
  • WhatsApp booking — a Meta-verified number books end-to-end in chat.
  • IVR booking — a press-1 phone menu.
  • AI booking assistant AI — a website text agent answers questions and books.
  • Missed-call → WhatsApp capture — every missed call becomes a lead with a "Are you booking?" Yes/No quick-reply that routes into the booking flow.
  • Manual walk-in registration · queue preview ("You'd be #5, ~30 min") before confirming.
  • Channel-preference learning — tracks which channel a patient opens and reorders future sends.
  • Duplicate-phone protection — per-clinic uniqueness rejects re-registration cleanly.
02

Smart Live Queue

Patients wait by their phone, not on your bench.
  • Real-time multi-doctor token list with room assignments and a public Queue TV board (privacy-aware naming).
  • Live ETA from each doctor's actual completed-consult average, not a fixed slot.
  • Auto-rebalance when a doctor runs late or breaks; bulk reassign when one is flipped "Out today".
  • Push + WhatsApp turn-approaching and turn-ready alerts.
  • Token states: waiting → in-progress → completed, plus no-show, cancel, skip & recall, transfer, and priority (normal / urgent / emergency).
  • Tokens survive midnight; a stale-token sweep closes anything left open past 12 h.
  • Vitals capture at check-in, stored on the token.
03

Doctor Consultation Workspace

Everything on one screen; the notes stay structured for billing & analytics.
  • Chief Complaint — required-to-save, voice-to-text, per-token autosave.
  • Structured SOAP — six-section clinical examination, one-tap chips, rich-text expand, per-doctor snippets.
  • ICD-10 tagging — ~120 Indian OPD codes, alias search, per-doctor favourites.
  • Rx pad — brand+generic autocomplete, route column, Indian 1-0-1 frequency, favourites, copy-from-last-visit, drug-interaction check.
  • Auto-generated prescription — save the consult and a clinic-branded Rx PDF (your logo + letterhead, diagnosis, medicines in Indian 1-0-1 dosing, Investigations advised, follow-up) is built instantly and shared to the patient by magic link — print-ready, zero handwriting.
  • Consultation templates — six built-ins (URI, Diabetes, Hypertension, Gastroenteritis, Gastritis, ANC) that fill SOAP + Rx + labs + follow-up in one tap.
  • AI consult assist AI — differentials, Rx, labs, red flags, and a ≤180-word summary, each applied only on an explicit tap.
  • Clinical Timeline — unified visit feed, two-visit compare, allergy-vs-active-Rx clash detection.
  • OCR'd paper prescriptions · live cashless insurance chip · video consult (Agora) · keyboard shortcuts · dark mode.
  • Atomic save — record + invoice + queue completion + payment reconciliation in one transaction.
04

AI Clinical Pre-Read

AI
Walk in already knowing the patient.
  • The brief is pre-baked the moment the patient joins the queue — it renders instantly.
  • Sticky red-flag banner — code-sourced vitals danger first, LLM advisories after; acknowledgeable, never auto-dismissed.
  • Consolidated lab table — every test newest-first, panel↔trend toggle, abnormal rows flagged in code.
  • Side-effect alerts, drug-grouped, with narrated relevance.
  • Per-line Rx "Approve & Sign" cards — green/amber/red safety chip; red lines need a logged override; signing pushes the line into the Rx pad.
  • Referral recommendation · provenance chip on every fact · save-with-diff clinical audit trail.
  • Degrades to a records-only view when no AI key is set — the consult is never blocked. Per-clinic flag, default off.
05

Referral & Second Opinion

New
Keep the patient inside the clinic's network, on the record.
  • Referral note on the Rx — "Referred to … for …" prints on the prescription and shows in the record.
  • Branded external referral-letter PDF — a clinic-headed letter to a named centre or specialist.
  • Internal doctor-to-doctor referral — refer within the clinic; the target gets a "Referrals to me" inbox and Accepting drops the patient into their live queue.
  • Second opinion on any visit — a server-built case snapshot gives context; the reply lands on the patient record; both doctors are notified. Works without the AI Pre-Read.
06

In-Clinic Lab Orders

New
An investigation is a tracked job, not a note on paper.
  • Order from a curated catalog (16 common OPD tests) or free text.
  • Every test becomes a row with a status lifecycle — ordered → sample collected → resulted (or cancelled) — worked from an admin Lab-orders worklist.
  • Capture a typed result or upload a result file, linked back to the order.
  • Status + results surface on the patient record and in the patient app.
  • External diagnostic centres can also upload reports to the patient's MRN.
07

Pharmacy POS

New
Prescriptions flow to the counter; stock and GST take care of themselves.
  • Drug catalog — create/edit SKUs with HSN, GST %, barcode, and pack size.
  • POS — product search + barcode (scanner & camera), cart with per-line discount, server-computed CGST/SGST split, off-catalog manual lines.
  • Split payments across cash / UPI / card / credit; FIFO batch-wise stock decrement; void/refund reverses to the original batch.
  • UPI at the counter — a QR with the exact amount embedded, so the customer's app pre-fills the total.
  • Pending-Rx queue — pre-filled from the doctor's Rx; a same-day worklist that resets at local midnight instead of piling up.
  • Cash-drawer shift sessions + Z-report · batch/expiry stock · low-stock badge on the sidebar · restock via PO → GRN and write-offs · wholesaler order inbox.
08

Billing, Payments & Insurance

Every rupee accounted for — collected, reconciled, GST-clean.
  • Pay-to-consult gate — "Attend now" is disabled until the fee is collected or waived.
  • Cash / card / UPI / online (Razorpay) with GST-aware invoices and EMI plans.
  • UPI direct-collect New — each clinic attaches its own UPI (VPA + QR); the patient app shows a scannable QR + amount + tappable link; money goes straight to the clinic's bank.
  • Per-clinic Razorpay — encrypted credentials, webhook handling every lifecycle event, one secret for test + live.
  • Cashless / TPA workflow — 26 insurers + 15 TPAs seeded; pre-auth → approved → discharged → settled with an auto-generated claim-packet PDF.
  • Insurance reports · collections ledger (consult + pharmacy, CSV) · super-admin per-clinic collections New.
09

Recall, Follow-up & Notifications

The right message, the right channel, automatically — and a reason to come back.
  • Follow-up scheduler — 7/3/1-day reminders, dispatched channel-aware (push / WhatsApp / SMS); set on web and the nurse app; shown in the patient app.
  • Recall win-back nudges (audit-logged) · auto-refill recall on chronic Rx.
  • Multi-channel engine — push in parallel; SMS → WhatsApp → email fallback chain; per-patient opt-ins; delivery logged.
  • Message set: queue confirmation, turn approaching/ready, appointment reminder, consultation receipt, missed-call intent.
10

Diagnostic-Centre Portal & Rep Module

Lab reports reach the doctor's screen; MR visits stay on the record.
  • Diagnostic-centre portal — a verified-centre role uploads reports against a patient's MRN; linked to the fulfilling referral.
  • Medical Representative module — rep self-signup, location-filtered doctor directory, meeting requests with doctor approval, availability windows, sample tracking, and visit reports.
11

AI Patient Support Assistant

AI
Your clinic answers, 24×7.
  • A text-chat agent on the clinic site answers questions and books patients end-to-end (clinic's own LLM key).
  • Same agent core is being extended to a voice booking assistant on the phone line and website mic (roadmap).
12

Team, Roles & Multi-Clinic

From solo doctor to a chain — one platform, isolated per clinic.
  • Nine roles — admin · doctor · billing admin · cashier · diagnostic centre · medical rep · wholesaler · patient · super admin — each sees only its surface.
  • Branded per-clinic login (/login/<slug>) · per-doctor schedule manager · two-state unavailability with bulk reassign.
  • Support tickets + in-app chat with the platform team (screenshot capture).
  • Super-admin — hospitals, subscriptions (Razorpay billing), leads, tickets, activity, per-clinic collections, edition flag.
  • Postgres row-level security on every table; onboarding email + a branded A4 welcome-poster PDF.
13

Multi-Language · EN / हिन्दी

A real edge for tier-2/3 OPD.
  • The entire patient-facing surface is bilingual — patient web app, both Flutter apps, and even server-side error messages.
  • Pill language switcher, including on the pre-login screen, persisted per user.
  • A missing translation never breaks the UI (falls back to English); adding a language is a drop-in.
14

Pre-Consult Intelligence (R25)

AI
See 4–5 more patients a day on the same roster.
  • Async document ingestion — auto-detects lab / Rx / imaging / discharge, extracts structured data with confidence scoring and a needs-review threshold.
  • 15 disease panels with longitudinal trends (diabetes, renal, cardiac, thyroid, liver…) from canonicalised test names.
  • AI Nurse intake — a tablet or in-app conversation where the patient can speak in any language; it's transcribed, structured, and summarised in English for the doctor. Two-layer emergency detection escalates dangerous phrases in code.
  • Briefing engine — a Consultation Readiness Score (0-100) and "Suggested Focus" with document citations.
  • Ask about this patient — grounded RAG that answers only from the patient's records, with citations, and says so when they don't cover the question.
Where each feature lives

Every surface, covered

The same live data reaches five surfaces. Staff work on the web dashboard and a native staff app; patients get a native app, the full web app, and a zero-install magic link.

Web Staff dashboard

  • Role-aware — reception, doctor, billing, cashier, diagnostic centre, rep, wholesaler, admin, super-admin.
  • Live queue & TV board, full consultation workspace + AI Pre-Read.
  • Pharmacy POS, billing & cashless, referrals, lab worklist, collections.
  • Schedules, users, reports, support, payment settings.

Mobile Patient app · iOS + Android

  • Live queue position + ETA, check-in QR, push alerts.
  • My Records — chief complaint, ICD diagnoses, structured Rx, lab status + results, referral note, offline cache.
  • "Prepare for your visit" — re-enter AI-Nurse intake; record the problem by voice in any language → the doctor reads it in English (gated to an active queue).
  • UPI pay — scannable clinic QR + amount + deep link.
  • Phone-OTP sign-in · patient-set reminders · upcoming follow-up · full EN/हिन्दी with pre-login switch.

Mobile Staff / Nurse app

  • iPhone and iPad — runs natively on tablets, so nurses can work the roster and capture vitals from a tablet at the desk or bedside.
  • AI Snapshot — the web-parity patient briefing on mobile.
  • Document capture — offline-tolerant, and "Files" upload of PDFs from Downloads / Drive / WhatsApp.
  • Vitals capture · voice chief-complaint intake (any language).
  • Set follow-up · mark UPI received at the desk.

No install Magic link

  • One tap from SMS / WhatsApp / email / QR opens the patient's live queue page — no app, no login.
  • "You're #4, ~20 min" with live updates and turn alerts.
  • Receipt PDF via a public token link.

Web Patient web app

  • Find-clinic, self-registration, live queue, records, profile, notifications.
  • Fully bilingual EN / हिन्दी, installable (PWA).
  • WhatsApp & IVR booking panels.
CapabilityStaff webPatient appStaff appMagic link
Live queue & ETA Full controlPosition + pushViewTrack & alerts
Consultation + AI Pre-Read Full—AI Snapshot—
AI-Nurse intake / voice ReviewPrepare + voiceCapture—
Records · Rx · lab results AuthorView + resultsCapture docs—
Payments & UPI Collect + POSPay by UPI QRMark received—
Follow-up & reminders SetSee upcomingSetReceives
FullPartial / viewNot on this surface
Security, safety & trust

Clinical-grade by design

Per-clinic data isolation

Postgres row-level security on every core table; one clinic can never see another's data.

Encrypted secrets & audit trail

Payment and AI credentials encrypted at rest; HMAC-signed audit logging across the platform.

AI is advisory, always

Nothing auto-prescribes or auto-refers. Safety (allergy clashes, vitals red flags) is decided in code, never the LLM; every fact carries provenance.

No image diagnosis

Imaging extraction reads only the radiologist's typed report — never the image — staying outside regulated device territory.

DPDP-ready consent

Per-purpose, versioned, revocable patient consent; right-to-deletion cascades; a 72-hour breach runbook.

Always-on, nothing to install

Cloud-hosted microservices; ABDM-ready; a self-healing pipeline that triages and fixes errors automatically.

Pricing · per clinic / month

From ₹266 ₹133 a day — with 50% off

Pay annually and get two months free. Bring your own AI key on every tier for full cost control.

🎉 Launch offer — 50% off, limited time. The bold figure is your promotional rate; the struck-through figure is the standard price.
Solo
₹7,998₹3,999/mo50% off
1 doctor, 1 location — queue, billing, records, patient app, AI assist (own key).
Clinic
₹15,998₹7,999/mo50% off
Up to 3 doctors — + Pharmacy POS, cashless / TPA, platform AI, 1,500 WhatsApp msgs.
Clinic Pro
₹29,998₹14,999/mo50% off
Up to 8 doctors — + WhatsApp booking bot, missed-call capture, telemedicine, diagnostic integration, SLA.
Chain / Hospital
Custom50% off
9+ doctors or multi-branch — everything in Pro + multi-tenant oversight and onboarding.

Add-ons (also 50% off during the launch): WhatsApp bot ₹1,998₹999/mo · missed-call capture ₹998₹499/mo · telemedicine ₹1,998₹999/mo · extra doctor seat ₹998₹499/mo · custom branding ₹5,998₹2,999/mo.

See it on your own clinic's data.

A 20-minute demo — queue, consult, pharmacy, billing, and the patient app, live.

📞 +91 81432 10000 💬 WhatsApp ✉ support@vellmontservices.com
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